By renting our equipment, you agree to the following terms and conditions:
The rental period begins on the agreed date specified in the rental agreement and typically lasts 24 hours unless otherwise specified.
Yes, rental extensions can be arranged, subject to availability. Additional charges may apply.
Late returns will incur additional charges based on the daily rental rate. Please notify us in advance if you anticipate a delay.
All equipment is inspected and provided in excellent working condition. Any issues must be reported immediately upon receipt.
No, modifications or misuse of equipment are strictly prohibited. Equipment must be used responsibly and only for its intended purpose.
The renter is fully responsible for any damage. Repair costs will be deducted from the security deposit or charged separately if required.
Yes, a refundable security deposit (if applicable) and full payment are required before the rental period begins.
The deposit will be refunded once the equipment is returned and inspected, provided there is no damage or delay.
We accept major credit cards, bank transfers, and other payment methods specified during the booking process.
Cancellations must be made at least 24 hours prior to the rental start date. Late cancellations may result in forfeiture of the deposit or advance payment.
No, refunds are not provided for unused rental time once the agreement is finalized.
Contact us immediately to discuss your situation. We may offer rescheduling options depending on the circumstances.
Notify us immediately. We will replace the defective equipment with a similar item, subject to availability.
If a replacement is not available, we will issue a full refund for the defective item.
No, reporting defects upon delivery does not incur any charges.
The equipment must be returned in the same condition as it was provided. Cleaning and repair charges apply for damage or negligence.
Our team will thoroughly inspect the equipment for any damage, missing components, or required cleaning.
Inspections are typically completed within 1–2 business days after the equipment is returned.
The renter assumes full responsibility for the equipment from the time of pickup/delivery until it is returned and inspected.
The renter is liable for the full replacement cost of the equipment in case of loss or theft.
No, the rental fee does not include insurance. We recommend obtaining appropriate coverage for the rental period.
Our support team is available during business hours to assist with any issues. Contact us at +971 4 4107001 or info@maproduction.ae.
Equipment can be collected and returned at our office: BS 18, Dubai Studio City, Dubai, UAE.
Yes, delivery and pickup services can be arranged for an additional fee. Please inquire at the time of booking.